1. Interpretation and Definitions
- The Company – Amit Trade & Services and/or any of its sites operating under the following brands: Eilat Taxi, Eilat On The Way, Eilat Deliveries, Ramon Airport Taxi, Mitzpe Ramon Taxi, Avraham Sarur, EilatWay.
- Customer – the person placing the order or making the payment.
- Passengers – the person(s) actually taking the ride.
- Vehicle – the vehicle categories actually active in the Company's fleet, as detailed in the table in Section 9.
- Delivery – a service for transporting packages, commercial documents, or cargo without passengers, carried out from Eilat to any destination in the country and back.
- Legal Process Service – a personal delivery service for legal documents, court filings, notices, orders, and/or any other official document to a defined recipient, in accordance with applicable law and the customer's instructions.
2. Order Types — Time Definitions
🚗 Rides
- Immediate order — up to — minutes from the time of ordering.
- Intermediate order — more than — minutes and up to — minutes (approx. — hours) in advance.
- Future order — more than — minutes (approx. — hours) in advance. Minimum price for a future order: —.
📦 Deliveries
- Immediate order — up to — minutes from the time of ordering.
- Intermediate order — more than — minutes and up to — minutes (approx. — hours) in advance.
- Future order — more than — minutes (approx. — hours) in advance. Minimum price for a future delivery: —.
3. Time Rates — Rate 1 / 2 / 3
A "time rate" is calculated for every order based on the requested pickup day and time. The time rate determines a percentage surcharge on the base price, and also affects the hourly waiting charge (see Section 9).
| Rate | Definition | Days and Hours |
|---|
| Rate 1 | Weekday, daytime hours | — |
| Rate 3 | Night / Saturday night / Friday night | — |
| Rate 2 | Any other hour | Evening, Friday afternoon, Saturday (remaining time) |
4. Luggage Units
A suitcase (trolley) up to 10 kg counts as 1 unit | A 23 kg suitcase counts as 2 units
| Vehicle Category | Included Suitcases | Maximum Capacity | Small-Suitcase Surcharge (₪) | Large-Suitcase Surcharge (₪) |
|---|
- The customer is responsible for stating the exact number of suitcases when ordering. Failure to state this accurately is the customer's sole responsibility and may prevent the ride from being carried out and/or result in an additional charge.
- Should additional suitcases not fit in the vehicle, the Company reserves the right to refuse to carry them and to apply an additional charge for arranging alternative transport.
5. Waiting Times and Waiting Charges
- The order includes 4 minutes of waiting time at the standard pickup point.
- For pickups from an airport — the waiting time included in the order starts from the actual landing time:
- Domestic flight: 30 minutes of waiting time.
- International flight: 45 minutes of waiting time.
- Waiting time beyond what is included in the order is calculated based on the hourly rate specified for each vehicle category and each time rate (1/2/3) — see the "Waiting R1/R2/R3" columns in the table in Section 9.
Payment for waiting time exceeding what is included in the order will be paid according to the payment method set for the order.
6. Airport Pick-Up and Drop-Off Services
6.1 – Flight Monitoring and Driver Arrival
- The Company monitors flights via the Israel Airports Authority website and/or other official information sources. The driver will arrive at the arrivals terminal according to the actual landing time — whether or not updated in advance by the customer.
- The driver will wait at the agreed pickup point for the period specified in Section 5, according to the flight type.
- The customer undertakes to provide the Company with the flight details (flight number, scheduled landing time, arrival terminal) at the time of ordering.
6.2 – Cancellation After Driver Arrival at the Airport
If the driver has arrived at the airport and pickup was not carried out for a reason not under the Company's control — including cancellation by the customer after the driver's arrival, no-show, or traveling with another provider — the customer will be charged the full price of the order, with no right to a refund.
6.3 – Delay or Cancellation of a Domestic Flight (Israel)
- In the event of a delay or postponement of an Israeli domestic flight of more than 60 minutes from the original landing time, the order will be automatically cancelled and the customer will receive a full refund.
- A customer wishing to keep the order despite the delay must contact the Company with an explicit notice before the automatic cancellation. Changing the pickup time is subject to availability and the Company's approval.
- The provisions of this section apply to Israeli domestic flights only; for international flights, Section 6.1 applies.
6.4 – General Provisions for Airport Rides
- The customer is required to provide a valid flight number; the Company is not responsible for delays caused by incorrect flight details.
- The intended arrival terminal and the name of the main passenger must be stated in the order.
- Any change to the flight time after the order has been placed must be updated immediately; failure to update will result in a charge under Section 6.2.
7. Cancellation Policy
Cancellation fees (if any) are calculated based on the status of the order at the actual moment of cancellation (not the status at the time the original order was placed), and according to the vehicle category ordered.
🔴 Immediate Order
- As long as no driver has been assigned — cancellation with no charge.
- After a driver has been assigned — the customer will be charged the higher of: (a) the minimum amount set for the vehicle category, or (b) the actual distance driven by the driver from the point where the order was accepted to the driver's current location at the time of cancellation, multiplied by the category's distance rate — plus any surcharge already paid (airport / border crossings).
🟡 Intermediate Order
- Cancellation more than — hours before the pickup time (according to the vehicle category) — no charge.
- Cancellation within this window, before a driver has been assigned — the minimum cancellation fee specified for the vehicle category will be charged (see Section 9).
- Cancellation after a driver has been assigned — the minimum cancellation fee, plus the distance (in km) from the driver's base to the pickup address multiplied by the category's distance rate, plus any surcharge already paid.
🟢 Future Order
- Cancelling a future order — no charge whatsoever, at any stage up to the pickup time.
"Distance rate" and "minimum cancellation fee" are values specific to each vehicle category — see the full table in Section 9.
8. Route Deviation
- A route deviation of more than 5 km resulting from road closures (accidents, police checkpoints, flooding, etc.) may result in an additional charge based on the excess mileage, according to the pickup-km rate specified for each vehicle category:
| Vehicle Category | Surcharge per km of Route Deviation |
|---|
9. Rates and Prices by Vehicle Category
The following table reflects the current pricing settings for the vehicle categories currently active in the system.
| Category | Passengers | Minimum Price (₪) |
Rate 1 (%) | Rate 2 (%) | Rate 3 (%) |
Waiting R1 (₪/hr) | Waiting R2 (₪/hr) | Waiting R3 (₪/hr) |
Airport (₪) | Rabin (₪) | Taba (₪) | Allenby (₪) | Jordan (₪) |
VAT (%) |
Minimum Cancellation Fee (₪) | Cancellation Distance Rate (₪/km) | Free Cancellation Window (hours) |
* The VAT percentage shown is the category's default. In certain cases the actual VAT rate may differ, depending on the specific driver's registration assigned to the order. Prices in Eilat include VAT at a rate of 0% (a VAT-exempt zone by law).
* The cancellation distance rate (₪/km) is the same value used to calculate the "minimum price floor" for long rides in this category. Luggage unit details are set out in Section 4.
10. Delivery Services
10.1 – Scope of Service
- The Company provides delivery services from Eilat to any destination in the country and back, via two main tracks:
- Express (VIP) service: a dedicated vehicle assigned to a specific delivery, same day.
- "Space-available" service: a discounted service carried out within 24–48 hours. The pickup and delivery time will be coordinated with the customer within a window of approximately 3 hours in advance.
- The Company reserves the right to choose the vehicle type and route according to its professional judgment.
10.2 – Current Delivery Rates
| Price Surcharge Component | Current Value |
|---|
| Envelope / package up to 5 kg | — |
| Package up to 20 kg | — |
| Personal pickup (driver enters to collect) | — |
| Personal drop-off (driver enters to deliver) | — |
| Minimum delivery charge | — |
| Delivery waiting price (default — may be overridden per vehicle category) | — |
10.3 – Customer Declaration and Liability for Shipment Contents
- The customer declares that the shipment does not contain hazardous materials, flammables, explosives, cash, securities, jewelry of exceptional value, or materials whose transport is prohibited by any law.
- The customer undertakes that the cargo is packaged appropriately to protect its contents from reasonable road shocks. The Company shall not be liable for damage caused by improper packaging.
- The customer undertakes to provide accurate recipient details: full name, exact address, and an active phone number.
10.4 – Liability Limitation and Insurance
Transport services do not include insurance for goods in transit. A customer wishing to insure a valuable shipment must arrange private insurance in advance.
- The Company's liability for damage or loss is limited to cases of proven negligence by the carrier only, up to a maximum cap of 3 times the delivery cost or ₪500 – whichever is lower.
- The Company shall not be liable for consequential damages, loss of profit, or indirect damages caused by a delay in delivery or damage to the cargo.
10.5 – Transport of Temperature-Sensitive Products (Food, Medication, etc.)
The Company's vehicles are not refrigerated vehicles and are not equipped with dedicated climate-control systems for cargo. The service is carried out in standard vehicles, air-conditioned in the passenger cabin only.
- Sole responsibility for the product's freshness, medical validity, and texture changes due to heat or cold rests with the customer alone.
- By ordering the service, the customer declares that they are aware the transport is carried out without refrigeration and waives any claim against the Company regarding spoilage, melting, or impairment of product quality.
- The Company recommends packing sensitive products in cooler bags or insulated thermal packaging before handing them to the carrier.
10.6 – Cancellation of an Express Order
- Cancelling an express order after the vehicle has set out will require the customer to pay the full price or a cancellation fee based on the distance actually traveled (see the calculation principles in Section 7).
11. Legal Process Service
11.1 – Scope of Service
- The Company provides a personal delivery service for legal documents, including: court filings, summonses, judicial orders, official notices, notary documents, and other formal documents requiring delivery to a specific recipient.
- The service is carried out from Eilat and its surrounding area to any destination in Israel, by prior arrangement.
11.2 – Customer Obligations and Recipient Details
In order to carry out a valid legal delivery, the customer must provide all the recipient details listed below. A delivery that fails due to missing or incorrect details will be charged in full and does not entitle the customer to a refund.
- Full name of the recipient (including surname).
- ID number / company registration number / business number – to the extent known and required for identification.
- Exact delivery address, including floor and apartment number.
- An active phone number for the recipient – for initial contact coordination.
- Any special instructions regarding the manner of delivery (personal delivery only, avoiding disclosure of the purpose of the visit, etc.).
11.3 – Carrying Out the Delivery and Confirmation
- The courier will make a reasonable effort to deliver the documents directly to the recipient. If the recipient is not present at the address, actions will be taken according to the customer's instructions given in advance.
- After the delivery is carried out, a confirmation message will be sent to the customer including: the time of delivery, the name of the person who received the documents, and any other relevant details as needed.
- If the customer requires a delivery affidavit or confirmation of service under law – this must be stated explicitly when placing the order. This service carries an additional charge to be determined according to the nature of the document.
11.4 – Failed Delivery
- A failed delivery due to the recipient's absence, an incorrect address provided by the customer, refusal to accept the documents, or any reason not under the Company's control – does not entitle the customer to a refund.
- A repeat delivery attempt, if required, will be charged separately according to the price list.
11.5 – Confidentiality and Document Handling
- The Company undertakes to maintain full confidentiality regarding the content of documents transferred to it for delivery.
- The documents will be transferred only to the intended recipient and will not be disclosed to any third party.
- The Company is not responsible for the legal validity of the documents being delivered and does not provide legal advice of any kind.
11.6 – Liability Limitation
- The Company's liability in the legal delivery service is limited to direct damage only, resulting from a proven failure on the Company's part, and up to the amount of the service fee actually paid.
- The Company is not liable for any legal, procedural, or financial damage caused by a failed delivery resulting from incorrect details provided by the customer, or from reasons not under the Company's control.
12. Child Safety Seat / Booster
| Component | Current Value |
|---|
| Surcharge for a child seat | — |
| Advance notice required | — |
| Surcharge for a booster | — |
| Advance notice required | — |
- Ordering a child seat or booster, particularly for intercity rides, must be done in advance and stated explicitly in the order.
- An order placed with less than the required notice above is subject to actual availability and is not guaranteed.
13. General Provisions
- The Company reserves the right to refuse or cancel orders; in the event of cancellation by the Company, the full payment will be refunded as final and complete settlement of any claim.
- The Company may, at its sole discretion, use more than one vehicle to carry out the service – without changing the order price as approved at the time it was placed.
- Credit card, PayPal, and bank transfer charges are made in the local currency.
- Transportation services are provided on paved roads only and do not include dirt or gravel roads.
- It is the customer's responsibility to ensure that the order details are complete and accurate.
- Smoking or consuming intoxicating substances of any kind inside the vehicle is strictly prohibited.
- Special requests (unusual equipment, wheelchair, special cargo, etc.) must be stated when placing the order; failure to state them is the customer's sole responsibility.
- The Company specializes in intercity rides; for local rides, using a local taxi stand service is recommended.
- Prices in Eilat include VAT at a rate of 0%.
- By using the website, the app, and the services, the customer agrees to the Company's Privacy Policy.
- The operator reserves the right to update prices, rates, and these terms from time to time. Changes will take effect immediately upon being updated in the system, and will apply to new orders only.
14. Jurisdiction
- Any legal dispute arising between the parties shall be resolved exclusively in the competent court in the city of Eilat, in accordance with Israeli law.
16. Gender Usage
- Wherever these terms or the website use masculine language, this is intended to also imply the feminine, and this is done for convenience only, without any intention of discrimination.
